Jan 2012
As we accelerate towards a world of public services that are “digital by default”, will consumer needs, hopes and expectations be met? To address this question, Consumer Focus commissioned social design agency thinkpublic to undertake detailed research into what really matters to consumers. This website contains the full content of the report and manifesto, formatted [...]
Directgov (www.direct.gov.uk) is the Government’s official website for the general public. This discussion paper analyses how well Directgov delivers on its promise to consumers to ‘provide information and online services for the public all in one place’. The analysis is approached from a user’s perspective, and highlights the types of problems consumers frequently encounter with [...]
Consumer Focus is the independent champion for consumers across England, Wales, Scotland and (for postal consumers) in Northern Ireland. We operate across the whole of the economy, persuading businesses and public services to put consumers at the heart of what they do.
www.consumerfocus.org.uk
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